Terms and Conditions

Returns policy

We believe it is important for you to have the opportunity to try the machine in your own time and therefore do not wish to state a fixed time period, however eight weeks should be sufficient time to try the machine.

It is important that you complete the initial phase of treatment with tap water which will take four weeks. If you are unhappy with the results after the initial phase then please call us to discuss alternative options e.g. using different water. If after trying these alternative options you are still unhappy with the results then providing the machine is in good order and in its original packaging we would accept the machine back and refund the purchase price less an administration fee. Please call for full details.

For the electrodes and sponge pockets we will accept and refund returns within 15 days provided the items are unopened and unused.

Privacy statement

STD Pharmaceutical Products Limited are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1988

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Collection and use of personal information

We do not collect personal information unless you choose to provide it to us. If you provide us with personal information, for example by sending an e-mail or by filling out a form and submitting it through our Web site, we use that information only to respond to your message and to help us provide you the information and/or products/services that you request. We may occasionally send you information of a new product related to your enquiry.

Sharing of Information

We will not share your personal information with Third Party business organisations involved in direct marketing activities. We will only share your personal information with a Third Party if that information is required to complete a service/transaction between us and yourself e.g. processing a credit card.

Cookies

A cookie is a small data file sent to your browser from a web server to be stored on your hard drive that allows easier access the next time the same page is visited. We use cookies in this way on this site. We also use cookies to better understand how visitors use our website. The information collected is anonymous, no private data is stored. Your browser can probably be set to notify you whenever a cookie is received so you can decide whether or not to accept it.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose on-line and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to the data controller, Mr B. Gardiner, STD Pharmaceutical Products Ltd, Plough Lane Hereford, HR4 0EL, UK.